Question 1

What is your return policy?

Accepted Answer

Due to the handmade nature of our items and in consideration of hygiene standards, we do not accept returns, exchanges or issue refunds on any products. We take great pride in our craftsmanship and ensure that each piece is thoroughly inspected before shipping. This policy helps us ensure that every item we ship is clean, safe, and suitable for our smallest customers. Thank you for understanding and supporting our commitment to providing safe and special clothing and accessories for your little ones.

Question 2

Can I cancel or change my order after placing it?

Accepted Answer

Unfortunately, once an order is placed at Once In Time, it cannot be cancelled or changed. However, if you have any concerns  after placing your order, you can reach out to us via our Contact Us page for assistance.